Big win buzz Privacy Policy — Our commitment to protecting your information

1 Introduction — Why this policy?

We fully understand how valuable your personal information is in the digital age. Big Win BuzzWhen you open an account, play games, or make payments on -, certain information naturally comes to us. This policy is here to answer all your questions — how that information is used, who can access it, and how long it is retained.

Many platforms write their privacy policies in language so complex that the average person simply cannot understand them. That's not the path we want to take. That's why Big Win Buzz-'s Privacy Policy is written in plain, straightforward language — so you can truly understand what we do with your information.

This policy is drafted in compliance with applicable laws in Bangladesh and international data protection standards. You will be notified in advance of any changes.

2 What kind of information do we collect?

Big Win Buzz We only collect information that is strictly necessary to operate the platform and provide you with our services. Collecting excessive or irrelevant data goes against our policy.

3 How is your data used?

Big Win Buzz Your data is used only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account creation and management: To verify your identity and keep your account secure.
• Payment processing: To process deposit and withdrawal transactions.
• Customer support: To resolve your questions or complaints quickly and efficiently.
• To ensure security: To prevent fraud, hacking, and unlawful activity.
• Platform improvement: To analyze which features are working well and improve the overall experience.
• Legal compliance: To comply with government regulations and court orders.
• To inform you of relevant offers: To send you personalised promotions and bonus offers (you can opt out at any time).

Your information is not used beyond the purposes stated above. Should we ever need to use it for any other reason, your consent will be obtained first.

4 Who is your information shared with?

A question many people ask is: "Is my data being sold?" The answer is: No, never. Big Win Buzz Never sells your personal information.

Your data may only be shared in the following cases:

• Payment processors: Mobile banking providers such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions.
• Technology service providers: Cloud hosting or security software companies — though they are not permitted to use your data for their own purposes.
• Law enforcement: Only the necessary information, and only in response to a valid written request from a Bangladeshi court or regulatory authority.
• Fraud prevention: With relevant authorities to prevent large-scale financial fraud.

In each of the above cases, only the minimum necessary information is shared. We have confidentiality agreements with third parties to ensure your data remains protected.

5 How is your information kept secure?

Keeping data secure is an even greater responsibility than collecting it. Big Win Buzz We use industry-leading technology to keep your data safe.

6 Cookies & tracking technologies

Big Win Buzz-'s website and app use cookies. Cookies are small data files stored on your device that help the platform remember your preferences.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure security. The platform cannot function without these.
• Preference cookies: To remember your language preference, theme, and other settings.
• Analytics cookies: To understand which pages are used most. This data is entirely anonymous.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

7 How long is your information retained?

Big Win Buzz Data is never retained longer than necessary. After the specified period, it is securely deleted or anonymized.

• Account information: For the duration of account activity + 5 years after account closure (for legal compliance).
• Transaction records: 7 years from the date of the last transaction (in accordance with financial regulations).
• Customer service records: Deleted 3 years after the issue is resolved.
• Marketing data: Deleted immediately upon opt-out.
• Cookie data: Upon session end or after 30 days.

8 Your data rights

You have full rights over your personal information. Big Win Buzz These rights are respected, and we are here to help you exercise them.

To exercise any of the rights above, please contact our support team. Requests are typically processed within 7 business days.

9 Protection of Minors' Data

Big Win Buzz strictly does not collect any data from users under 18. Our platform is intended exclusively for adults.

• Age is verified at registration, and sign-ups from minors are declined.
• If any data belonging to a minor is collected, it will be deleted immediately.
• We encourage adults in the household to enable parental controls on shared devices.
• If you become aware of a minor using our platform, please notify us immediately.

10 Privacy Policy Updates

Technology evolves, laws change, and our policies may be updated accordingly. However, Big Win Buzz-'s core principle will never change — keeping your data safe is our foremost responsibility.

• You will be notified by email and on the platform at least 14 days before any significant changes take effect.
• For minor changes, only the "Last updated" date at the top of the page will be revised.
• If you do not agree to the updated policy, you will have the option to close your account.
• Previous versions of the policy are available upon request.